Position : Corporate Account Manager
Contract Type : Permanent - 40 hours per week
Location : Pall-Ex House, Victoria Road, Ellistown, Coalville, Leicestershire, LE67 1FH
Working hours : Monday to Friday – variable hours
Why choose Pall-Ex?
Want to work for an award winning, market leading and successful business? We are an ambitious, innovative and growing Pallet Network providing excellent service to our customers. We have a unrelenting focus on being an employer of choice, to ensure our employees love coming to work and enjoy
competitive pay rates
bonus
company car
range of useful benefits
pension
enhanced annual leave – increased with length of service milestones
life cover
supportive employee assistance programs
… and much much more!
We want you to stay with us long term, so we surround you with a friendly supportive team, award winning training and upskilling opportunities. We listen, continuously improve and provide benefits that grow with your length of service and dedication .
About the role:
Duties include:
Identifying and winning opportunities within our current customer base while retaining our existing volume
Working with the Customer Service Manager, BDM’s and Head of Corporate Accounts to onboard new customers and win business through successful trials
Managing own appointments to ensure all corporate accounts are met face to face for a monthly service review
Preparation and content creation to be able lead captivating and purposeful customer meetings
Manage the coordination between all internal departments involved in the corporate customer experience (transport, operations, compliance, customer services, IT, etc)
Working closely with CS Manager to ensure maximum customer satisfaction & best working practices
Ensuring customer compliance in line with MSA ruleset, providing training and upskilling to customer base where appropriate
Keeping all corporate customers updated with recent developments, new services and upcoming enhancements
Updating CRM with all customer updates
The ideal candidate will have:
Previous experience in an Corporate Account Manager role
Knowledge of the Logistics sector preferably pallet networks
Strong communicator, able to actively listen and understand customer feedback
Genuine care and ability for problem solving
Integrity, professionalism and honesty
Proactive and positive
Good knowledge of Microsoft applications
Your career development?
We take every employee's career and development seriously. If you want to be the very best long term, or you have a vision to progress to other roles over time, we have dedicated learning and development pathways that are open to every employee. All employees are offered career discussions, so there is always opportunities to plan your next career move within Pall-Ex.
Diversity and Inclusion
We believe the diversity of our employees as critical to our on-going success. By our employees feeling that they can bring their authentic selves to work every day will ensure we achieve excellence.
Proud to support
Awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview
We are a Disability Confident Employer
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
What will you need to do next?
If you are interested in the role please can you send your CV and cover letter to HR (Recruitment@pallex.co.uk) or click the button below!