Position : Customer Service Advisor
Contract Type : Permanent
Location : Logistics Dorset, Aviation Business Park, 427 Viscount Rd, Christchurch BH23 6NW
Working hours : Monday to Friday 8am-5pm
Why choose Pall-Ex?
Want to work for an award winning, market leading and successful business? We are an ambitious, innovative and growing Pallet Network providing excellent service to our customers. We have a unrelenting focus on being an employer of choice, to ensure our employees love coming to work and enjoy
competitive pay rates
range of useful benefits
pension
enhanced annual leave – increased with length of service milestones
life cover
supportive employee assistance programs
… and much much more!
We want you to stay with us long term, so we surround you with a friendly supportive team, award winning training and upskilling opportunities. We listen, continuously improve and provide benefits that grow with your length of service and dedication .
About the role:
Duties include:
Managing the daily SDM report of all AM/Timed and premium consignments with a possible extension to Economy freight
Checking the held over report and carrying out corrective action
Monitoring new/ghost scans
Processing the previous day ‘failure’ report
First point of contact for all incoming queries via phone call and E-mail
Email address created to direct all first contact E-mails into which will be monitored by the Reactive Sector
Recording and inputting information into the service failure log
Generate bespoke customer KPI reports in line with customer expectations for all Customer Accounts
Daily, weekly, monthly, quarterly, and annual reports for Customers
Damage Report
Processing all customer returns
Monitoring and actioning all RCR’s
Customer Manifesting
The ideal candidate will have:
Experience of working in a customer service role
Excellent communication skills
Promote collaboration and positive teamwork
Methodical approach to work with strong attention to detail
Highly organised and excellent time management
Able to work as part of a team and on own initiative
Proficient in Microsoft Office Applications
Your career development?
We take every employee's career and development seriously. If you want to be the very best long term, or you have a vision to progress to other roles over time, we have dedicated learning and development pathways that are open to every employee. All employees are offered career discussions, so there is always opportunities to plan your next career move within Pall-Ex.
Diversity and Inclusion
We believe the diversity of our employees as critical to our on-going success. By our employees feeling that they can bring their authentic selves to work every day will ensure we achieve excellence.
Proud to support
Awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview
We are a Disability Confident Employer
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
What will you need to do next?
If you are interested in the role please can you send your CV and cover letter to HR (Recruitment@pallex.co.uk) or click the button below!