Location: Pall-Ex House, Victoria Road, Ellistown, Leicestershire, LE67 1FH
Working hours: Monday to Friday 9am-5.30pm (hybrid working offered after successful completion of probation period)
We have an exciting opportunity for an experienced Group Infrastructure & Systems Analyst to join our friendly team. The role is extremely hands on and requires the individual to be meticulous in what they do. It also involves educating users inside and outside of the IT department.
Role Specific Responsibilities
Ensuring that Pall-Ex infrastructure and systems are proactively monitored using the relevant software/service
Ensuring that problems are rectified quickly and efficiently so that the business can operate effectively.
Ensuring that problems are investigated thoroughly, and information is communicated with the relevant personnel in the IT team
Where problems cannot be rectified, full analysis is conducted and suggestions to progress highlighted
Providing third and fourth line support and supporting the IT helpdesk
Disseminating relevant knowledge to the IT support desk so that issues can be dealt with quickly and efficiently
Highlighting areas of weakness within the infrastructure and systems, proposing ways to mitigate this
Infrastructure setup, configuration and continual monitoring at any Company site & in the Cloud
Ensuring that department process and procedures are followed
Ensuring that Pall-Ex IT security is carefully considered and monitored using a suite of tools and that the business is adhering to GDPR and any other relevant legislation
Strengths, Skills and Competencies
5 years IT experience ( in a logistics setting would be highly desirable)
SQL Server Queries & Management
Windows Server W2K8 Upwards
Active Directory Design & Management
VMware / Hyper V
LAN / WAN Topologies
Microsoft 365
Router, Firewall & VPN Administration
Backup Administration and IT Hardware
Highly organised and an excellent communicator
Ability to use their own initiative/team player
Ability to design and follow IT processes
What we’d like to give you
A competitive salary
25 days annual leave plus Bank Holidays (increasing with length of service)
Great pension scheme with life assurance
Employee Assistance Programme WeCare
Company events
Secure onsite parking
Volunteer days
Opportunities for training and development
Excellent opportunities for progression within the Company
We are proud to have been awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.