Beyond Retail is a rapidly growing online retailer specialising in bathroom and kitchen fittings and fixtures, operating under three successful brands: Tap Warehouse, Drench and Only Radiators. What began as a small undertaking in a garage has evolved into a thriving operation, dispatching an average of 800 orders every day on 40-50 pallets.
Operating out of the same retail park as Beyond Retail, Pall-Ex Logistics (Dorset) has provided quality distribution services for over eight years, regularly increasing service offerings in line with the growth of Beyond Retail.
About Beyond Retail
Founded in 2011, Beyond Retail have since experienced high levels of growth and development, now offering over 20,000 different products from 50 manufacturers and brands. The majority of Beyond Retail’s orders are B2C, with the company relying heavily on online marketing and word of mouth to drive sales.
With the business focused on providing convenient and fast delivery to customers, alongside technological efficiencies, automation and purchasing power, Pall-Ex Logistics (Dorset) has proved to be the ideal delivery partner for Beyond Retail, supporting all requirements.
Complexity Challenges
Many of the orders dispatched by Beyond Retail come in challenging shapes and sizes, making the specific distribution requirements complex and often requiring an elevated level of service. To ensure that these products reach customers on time and in pristine condition, the business relies heavily on Pall-Ex Logistics (Dorset) to provide dependable and efficient delivery services.
Thanks to our extensive product offering, with the widest range of pallet dimensions available in the industry and our comprehensive oversized matrix, Pall-Ex Logistics (Dorset) is able to fulfil all requirements with ease, regardless of the complexity.
A Complete Partnership
Chris Churchill, Despatch Manager at Beyond Retail, comments: “The services provided by Pall-Ex Logistics (Dorset) are robust and straightforward, offering the simplicity we need without unnecessary complications. The advancements in technology across Pall-Ex Group has enhanced our ability to track deliveries through Nexus and keep customers informed every step of the way.”
Chris adds: “The convenience of having the Pall-Ex Logistics (Dorset) depot within close proximity has further strengthened our partnership, with the team always willing to assist whenever needed. The combination of competitive pricing and a local relationship has ensured our partnership has remained strong throughout the years.”
Every successful retailer relies on reliability and flexibility to meet customers’ needs and Pall-Ex Logistics (Dorset) are proud to provide necessary solutions. The accuracy of information provided to customers through MyNexus, combined with our range of services, including premium, next-day and Saturday deliveries, has been instrumental in maintaining high levels of customer satisfaction on behalf of Beyond Retail.
Every customer receiving their Beyond Retail order through the Pall-Ex Logistics (Dorset) network benefits from complete track and trace visibility, a two-hour ETA on every consignment and consistently high service levels across the entirety of the UK.
Colin Hawkins, Director of Pall-Ex Logistics (Dorset), comments on the partnership: “We are proud to have built such a fantastic working relationship with Beyond Retail, supporting the business as they continue to grow at an impressive rate. Scaling up our services to suit demand whilst maintaining complete customer satisfaction has been a priority over the years and we are looking forward to continuing the partnership in the future.”