Privacy Policy

Privacy Policy

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We are committed to safeguarding the privacy of physical and digital personal data about our visitors, customers, suppliers and workforce; this privacy policy tells you what to expect when Pall-Ex collects personal information and how we process your data.

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Legal Basis

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The legal basis that we rely on for processing your data will depend upon the circumstances in which it is being collected and used, but will in most cases fall into one of the following categories:

• Where you have provided your consent to allow us to use your data in a certain way;

• Where the processing is necessary to carry out for the performance of a contract with you;

• Where the processing is necessary in order for us to comply with a legal obligation.

 

Disclosures

 

We may disclose information about our employees, officers, agents, suppliers or subcontractors in the following circumstances:

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• to the extent that we are required to do so by law, or in connection with any legal proceedings or prospective legal proceedings;

• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

• to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

 

Except as provided in this privacy policy, we will not provide your information to third parties. We can assure you that we do not rent, swap, share or sell your personal data to third parties and occasionally, if we feel it is of your interest to introduce you to a third party, we will ask you first and only introduce you are interested.

 

Service providers

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We use service providers (such as software platform providers and Information Technology support providers) to help us provide you with our services. We may give relevant persons within these service providers access to your personal information, but only to allow them to perform their services for us. We carry out data protection checks to make sure that the processing of your data is subject to appropriate security measures.

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How we use personal data

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This Privacy Policy sets our arrangements to inform you of what to expect from our business in how we collect, control and process personal information. The ways in which we collect information is listed below:

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• Visitors to our websites;

• People who use and are interested in information about our services, e.g, subscription to our newsletters, events or updates

• Personnel contract or product/service contractual arrangements

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Visitors to our website

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When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site and we collect this information in a way which does not identify anyone. 

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We do not make any attempt to find out the identities of those visiting our site and we will not associate any data gathered from this site with any personally identifying information from any source.

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If we do want to collect personally identifiable information through our website, we will be up front about this and make it clear when we ask you for your consent and permission to collect your personal information. This includes an explanation of what we intend to do with such information.

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Cookie Policy

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https://policies.pallex.com/cookie/index.htm

 

People who use our services

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Below are a few examples of the marketing and business activities that we may carry out and which we would use your consented personal data for:

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Marketing Activities - Competitions or promotions, subscriptions to one of our services, requests for an audit, completion of a survey, enquiry or register for one of our events.

We collect this information in a number of ways, including via telephone, written correspondence, email, websites and contractual agreements.

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Business Activities - Where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry, fulfil your transport needs, such as track and trace items through our systems and to check on the level of service we provide.

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Customer - A 'Customer' is a person or organisation who has a contract with Pall-Ex Group (or one of its subsidiaries) to deliver pallets to or collect pallets from a Consignee. The Customer shares Consignees personal data with Pall-Ex Group for the purpose of providing a delivery service.

Consignee - A 'Consignee' is someone who is intended to have a collection or delivery from Pall-Ex Group (or one of its subsidiaries) or one of our Customers.

Driver - A ‘Driver’ is someone who uses the NexusGO application to collect or deliver freight to a Customer or Consignee from Pall-Ex Group (or one of its subsidiaries) or one of our Customers.

Where Pall-Ex Group processes your personal data in the circumstances set out in this Privacy Notice, Pall-Ex Group acts as a Processor. If you are a Consignee, we recommend that you also refer to the Privacy Notice of our Customer, Member, Members Customer or Partner (the company or individual you ordered the goods from) to find out details of how they process your personal data.

All processing activities are subject to the provisions of the Data Protection Laws.